Pickering mast battery replacement Thursday 7th January 2021 10:50:00

10:50 We’ve unfortunately had a battery failure at our Pickering mast so our engineer is attending this morning to effect a fix before the link fails completely. Unfortunately whilst works are in progress, affected customers' broadband connections will likely go off for 5-10 minutes at a time until the repair is complete which we expect to be early afternoon. Whilst on site, the engineer will be taking the opportunity to do some additional work to improve the signal strength and reliability. No action is needed at your side so please don’t reboot your router.

16:45 Work is now complete

15:54 Repairs are taking longer than expected due to adverse working conditions. Thanks for your continued understanding.